Manager IT – Territory Operations

Budgeting and Planning

• Plan the concept/territory budget for discussing with Concept/ Territory Manager & Finance Manager and finalizing it with GM
• Monitor concept/ territory budgets every month with respect to actual merchandise received and discussing the same with Concept/ Territory Manager & Finance Manager
• Send financial data to corporate office in the stipulated format on a monthly basis
• Generate all exception reports for discussions with Finance Manager and General Manager
• Prepare comparative sales statements at department/group/subgroup levels for analyzing the performance of Sale/Promotion and other events

Hardware Support

• Provide hardware support to all offices within the territory/concept
• Responsible for installing, running and maintenance of the company hardware systems
• Ensure timely attending of problems regarding IT hardware issues to avoid any loss to business due these problems
• Set up the entire hardware infrastructure before the opening of new shops/offices
• Ensure that the IT system is up and running at all the times at its fullest efficiency
• Replace obsolete machines from various offices as per the approved budget
• Network Design / architecture for the showroom in an optimal manner with adequate redundancy
• Ensure maintenance of POS machines and other IT hardware by liaising with the maintenance contractor and to ensure timely renewal of AMC's
• Advice on new and future hardware technology for the benefit of the organization in the long run

Software Support

• Provide software support to all offices within the territory/ concept
• Responsible for installing, running and maintenance of in-house developed software programs including day-to-day trouble shooting
• Ensure timely attending of problems regarding IT software issues to avoid any loss to business due these problems
• Ensure no down time for networks due to network failure
• Manage data warehousing / mining, retrieval of back up data and checking of the same
• Set up the entire software infrastructure before the opening of new shops/offices
• Co-ordinate with Corporate IT to plan and execute major IT projects related with Oracle ERP system
• Advice on new and future softwares for the benefit of the organization in the long run

Data Management

• Ensure accurate and complete data capturing so that all the data is captured
• Ensure timely back up of data
• Retrieve the back up data if and when required and checking the same for the required information
• Manage data warehousing / mining
• Generate various MIS reports and ensure accurate and timely generation of reports 

Miscellaneous

• Conduct automization for increased work efficiency / reducing manpower
• Keep self updated with the new technology as well as educating and training the team about the developments happening across.
• Assist in the budgeting of all the departments.
• Advice on new and future technology for the benefit of the organization in the long run
• Ensure that all licenses requiring renewal are renewed on time. Advise the management about requirement of new licenses
• Administration & Management of IT Department
• Analyze business process and its dependency on IT solution to provide appropriate IT solution
• Conduct training sessions for the employees to train them on various IT aspects

People Management

• Manage the performance of the team – set annual performance goals, monitor performance and provide constructive feedback to improve performance.
• Identify their training and development needs and ensure their fulfillment
• Develop and mentor subordinates to move to the next higher level of job. Develop career plans.
• Ensure compliance to Company policies and values

Education and Experience

• Post Graduate degree in Computer Sciences/ Certification in IT Applications from any accredited institute essential
• 4-5 years of experience of managing an IT operation
• Advanced knowledge of computer hardware
• Advanced knowledge of Network infrastructure
• Advanced knowledge of Software Systems